Laptop repairs, broken screens, port repairs

Top 10 free applications

Wednesday 13th March at 03:00 pm by Sam Francis | View/edit comments

 

As promised, here are 10 really useful free applications that you might want to consider adding to your computer. 

  1. Web browsers: Chrome and Firefox are alternatives to Internet Explorer - we have all 3 on our computers as some sites work better in certain browsers. In our opinion Chrome is superior. It's fast and synchronises your bookmarks across several computers.
  2. Messaging: Skype. Now includes Windows Live Messenger (or MSN Messenger as it used to be called). You can use it to chat via instant messages, or make voice or video calls to other Skype users - all for free.
  3. Media: VLC. Not the prettiest media player, but supports just about any format you can throw at it, including both music and videos.
  4. Runtimes: Flash. Usually, you'll need to install Flash to make some websites work properly. Certain kids' websites are entirely Flash, while other sites use it to play videos or other interactive elements.
  5. Runtimes: Java. Like Flash, you'll probably find you need Java installed for some websites to work.
  6. Imaging: Paint.NET. Windows has always had the basic Paint program, but it's extremely limited. Paint.NET is no Photoshop, but you can spruce up your digital photos, crop them and more with this great free app.
  7. Documents: OpenOffice. Includes equivalents of Word, Excel and PowerPoint, and can open Microsoft Office files, and save in formats that people who have Office can open.
  8. Documents: CutePDF Writer. Most of us can read PDF files as standard nowadays but some of us need the security in sending documents that cannot be changed.  This is good as it doesn't have any watermarks and web popup ads.
  9. Security: AVG. Your laptop needs protection from malware and, short of paying for a full-blown Internet Security suite, this is one of the best free antivirus programs.
  10. Compression: 7-Zip. Windows can open Zip files, but 7-Zip can handle many other types of compressed files as well.

Remember, it is your responsibility to read the terms and conditions and watch out for any check boxes that might want to sign you up to other unwanted enquiries or software so don't rush the procedure.

Once you have installed all the software you think you need, create a new recovery of your entire operating system to include all these new applications, otherwise, you will have to do the whole process again if your software crashes and dies or if your hard drive malfunctions.

November 2012 Newsletter

Friday 9th November at 02:46 pm by Sam Francis | View/edit comments

Where on earth did October go?  Already, we are into the second week of November and before you know it, Christmas will be here.  So if you’re thinking of buying a new laptop for the festive season, we have some straight forward advice for you.  

On another note, we have set ourselves a target to increase our followers on twitter, and we’d love you to join us.  If you are keen to read topical and useful tweets then click here.  



Here today, gone tomorrow:

Some of our customers seem to suffer from separation anxiety when they are without their laptop for more than one day.  To lose it altogether might tip some of them over the edge.  Don’t get me wrong, I am very fond of my laptop but if it was to disappear tomorrow, I could get along quite happily.  All data stored on the laptop is backed up but most of my systems are online and accessible from any machine and from any part of the globe.  If you use a laptop for business, it is essential that you too work in this way.  If the worst happens and your device is lost or stolen, you need to consider whether stored information could be used against you i.e. credit card or social security numbers, bank account information, etc.

Here are some quick tips to help mitigate and possibly recover a lost or stolen laptop:

  • Backup all critical information.
  • Record the make, model & serial number of all devices – it’s the first thing the police will ask for.
  • Use a strong password to access your laptop. (for tips, see below).
  • Consider installing laptop tracking software or software that can allow a hard drive to be erased remotely.
  • If sensitive data of any kind is stored on the device, consider encryption.

As usual, if you want any further advice on the above, click here and we will do what we can to help.


Christmas is just around the corner:

Laptops and tablets are a very popular purchase for Christmas, we know as we get lots of enquiries for reconditioned units to save a little cash, so we thought we would give you some advice before you buy.
Firstly, with the huge range of features, it helps to know at first how much you’re willing to spend as this will determine what kind of laptop or tablet you buy. A basic one will set you back about £250 so you need to work out how long this will last you if you are going to outgrow it quickly.  For £400, you’ll get a decent laptop, but nothing fancy. Those who want longer battery life, a more lightweight model, better graphics or a Blu-ray drive should expect to pay upwards of £600.

You should create a list of what you need before you splash the cash which should include how long you need the battery to last.  Do you just need a basic internet machine or will the new owner be a power user?  If you are looking at a tablet, will you also need to do lots of typing so would you need a keyboard as well? How long do you anticipate keeping the device and finally, are you willing to compromise to meet your budget?

In creating this list, you should make a distinction between what you really need, versus what you want, because often, there is a big difference.  Many parents are asked if they will buy their offspring a Mac device but all they want to do is connect with their friends on facebook – in which case there is a much more cost effective option.

Finally and the most important is whether you have heard of the manufacturer?  If not, avoid like the plague as fixing it when it goes wrong will be a nightmare. 


Top Tip - Beef up your password

A strong password is your first line of defence against unauthorised access to your computer.  If the password is blank or is your favourite pet’s name, you will be easy picking for the degenerates of our society.  
So, a weak password would be a) none at all, b) contains a name personal to you and c) is a normal word you would find in a dictionary.  A strong password is a) at least seven characters long, b) uses a case sensitive password and c) uses different characters found on your keyboard, i.e. T*p36fO4>G. 

I know it is hard to remember but you can make something like this work for you with numbers that are relevant and having a word disjointed by numbers or other characters.  Our last point is to ensure you do not set the auto remember login details.  A customer last week scarily didn’t know any of her login username or passwords and admitted that her bank login was automated.  If her laptop had have been stolen, the thief would have had a field day.

Battery top tips

Tuesday 11th September at 03:08 pm by Sam Francis | View/edit comments

We have covered this before but battery life is still high on the agenda so here are our top three tips that will save oodles of battery life when you are not plugged into the mains;

  1. Reduce the brightness of your computer to the lowest setting that is comfortable.
  2. Turn off all background programs that are not needed because they take up processor space which will use more battery.
  3. Ensure the bluetooth and/or wireless adapter is off (if it's built in) when not required.

The competition are letting us down

Tuesday 28th August at 10:19 am by Sam Francis | View/edit comments

Which (the consumer magazine) have been on the prowl again to see how laptop repairer faired since their last investigation in 2011 and unfortunately, thing do not seem to have improved.

This time, they created a simple fault on 24 units to which just 13 were repaired. None of the well-known high street chains, PC World/Currys, Carphone Warehouse or Comet managed to carry out a successful repair. From their findings, they also experienced a wide variety of charges for the same fault but in different branches of the same chain. On top of this, the failed repairs cost an average of £86 to get the laptop back (glad to say we only charge £15 for an inspection). What alarmed us was one of the companies tried to charge £200 for an unnecessary hard drive replacement – shocking and then to add insult to injury, lost all the data along the way! 

We are doing our best to become No. 1 in the country for laptop repairs – we find trust is a big part of the equation as we appreciate people are handing over a very precious personal item so these guys are not doing us any favours. When you send your laptop in for repair, unless the problem could be the hard drive, just remove it before it is shipped to avoid data being wiped or lost – seek advice first but if someone tells you they need the hard drive for a cracked screen for example – avoid them like the plague as this is not the case! Ask simple questions like, “What would be the cost if I didn’t go ahead with the repair” or “Do you need my hard drive included”, if the responses are shaky, avoid like the plague!

Apple show their true colours

Friday 20th July at 10:50 am by Allie Finnie | View/edit comments
Last month we saw Apple turning their back on being green by pulling out of EPEAT (Electronic Product Environmental Assessment Tool). Following the fallout of massive customer pressure Apple did an about turn and rejoined. All of this publicity has meant EPEAT are now reassessing how to rate ultrathin laptops like the MacBook Pro and MacBook Air for a variety of environmental-themed criteria.
The speculation was that Apple had pulled out due to their latest MacBook Pro. The likelihood is that the laptop would have failed the certification process due to assembly techniques like the battery being glued into the case, making it very difficult to recycle individual components.
 
EPEAT chief executive Robert Frisbee indicated that there could be changes in how ultrathins are rated under the guidelines, and the outcome may result in some companies choosing to remove certain products from the EPEAT registry.
EPEAT was originally founded by the U.S. Environmental Protection Agency (EPA) and a consortium of manufacturers, to rate electronic products for recyclability and energy efficiency. They award products with gold, silver or bronze classification based on how well they met recyclability, energy consumption, and environmental impact standards.
EPEAT is now gathering information about "the construction and disassembly techniques for ultralight/ultrathin laptops" and will then reassess how the products fit into their ratings system.
We have definitely seen a change in the way laptops are being assembled with it becoming increasingly more difficult to strip them completely, into the individual components, ready for recycling. As a company who is very passionate about being ‘green’ we feel that the reassessment can only be a good thing and look forward to EPEAT’s findings.

The other really worrying issue is the fact that some manufacturers (Apple are renown for this), are making their products so complete that when one component fails – like a battery, it cannot simply be replaced. This results in you, the consumer, having to buy a brand new unit! We think this is outrageous, especially when the parts are manufactured individually. This is just simple greed which should not be allowed.

Microsoft's new Windows 8

Wednesday 11th July at 02:10 pm by Allie Finnie | View/edit comments

The new look Windows 8 will surprise a lot of people. The company has taken its existing Windows operating system, with all its strengths and weaknesses, and placed it in an ‘apps box’ called Desktop. Next, it has created a new touch-friendly, mobile, secure, operating system complete with its own app store.

Metro, the new design style, will be new and unfamiliar to traditional Windows users, and delivers little obvious benefit when installed on a desktop or laptop with keyboard and mouse with no touch capability. But as soon as you start to use it on a tablet with a touch screen the concept comes to life and the design makes sense.

There are some downsides to Windows 8, the main one being that the desktop apps tend to have no knowledge of Metro apps and vice versa.  The two versions don’t share bookmarks or cookies, so if you are signed into a site on the Metro side and then open it on the Desktop side you will find yourself having to sign in again.

The Metro apps seem great but lets have a look and see if there is anything in Windows 8 that will persuade Windows 7 users to upgrade?

There are a number of improvements that some Windows 7 users may be tempted by. One is Hyper-V, Microsoft's hypervisor. A hypervisor lets you create and run virtual machines, PCs emulated in software so that you can run different operating systems or multiple Windows machines on one box. Hyper-V comes from Microsoft's server business, and works much better than Virtual PC  in Windows 7.

There are also a few tweaks to Windows utilities and the task manager now has a richer graphical display and more features. The file History keeps an automated backup of documents, which allows you to recover earlier versions. There are further changes to make to the appearance of the Desktop, but the as-yet unseen new style will definitely be more Metro-like.

Although you get some great improvements you also loose some valuable features, like a constantly-visible clock and notification area, the ability to display multiple apps on the screen in the size you prefer, and even features that Windows users have taken for granted for years like drag-and-drop.  There is also no longer a convenient view of all running applications, as provided by the taskbar in Windows 7. The taskbar shows only Desktop apps. Although none of these problems are a deal breaker there does seem to be a fair amount of annoyances with Windows 8.

The truth is that settled Windows 7 or XP users with traditional PCs or laptops will get little benefit from Windows 8, and it will take time and effort to learn it's quirks. That said, there are definitely some users for whom Windows 8 will make perfect sense. The most obvious being new users who buy hardware specifically designed for Windows 8. It will also have some value for gamers and people who use multiple screens as well as numerous demanding applications. The engineering in Windows 8 is excellent, both on the Desktop and Metro side, and the benefit from this exceeds the pain of the various annoyances.

 

Although Windows 8 is well executed, it is not designed to be better than Windows 7. Instead, Microsoft has kept its links with the past while moving towards the new style of computing. The debate on Windows 8 will no doubt continue for some time yet!

We would love to hear what you think of their new concept.

Top Tips from The Laptop Specialist

Thursday 21st June at 12:28 pm by Allie Finnie | View/edit comments

Click here to read this months newsletter with our regular Top tip and the latest news from the world of laptops.

Awards video

Friday 4th May at 11:06 am by Allie Finnie | View/edit comments

 

Here's a link to view a short video of this years Gatwick Diamond Business Awards. ( Look out for Richard and Sam accepting our award at 2.05)

http://youtu.be/I59hAPGYS9A

Still reeling from our award

Tuesday 24th April at 04:59 pm by Allie Finnie | View/edit comments

To read our latest news click here.

Rory Bremner presents.....

Wednesday 28th March at 10:34 am by Allie Finnie | View/edit comments

 

Click on the link below to read our latest newsletter:

http://email-distribution.com/interface/external_view_email.php?P~YCSYs+77T/A=

Award winners

Monday 26th March at 10:12 am by Allie Finnie | View/edit comments

We were thrilled to receive the Green Business of the year award at last weeks Gatwick Diamond Business Awards.

Councillor Robert Lanzer, Leader of Crawley Borough Council, said “The winner of this award has made outstanding efforts to operate in an environmentally friendly way from day one, by reusing and recycling every material possible using innovative methods, buying local second hand office equipment and furniture, going paper-less, and reducing energy and water use.


“Not only does the winner exhibit best overall environmental management, but they also provide an excellent eco-service which not only improves but also influences the environmental performance of other businesses in the Gatwick Diamond. The Green Business of the Year 2012 is a shining example of how being green makes good business sense.”


Liquid cooling technology for laptops

Wednesday 21st March at 12:17 pm by Allie Finnie | View/edit comments

'Asetek Inc., the world leading supplier of liquid cooling for the computer industry announced today a new and groundbreaking slim form factor liquid cooling technology for extreme performance and workstation grade laptops and All-In-One PCs. Slim form factor liquid cooling enables laptop and AIO PC manufacturers to deliver mobility and sleek industrial designs without sacrificing performance.' For more information click here

Business Awards

Tuesday 21st February at 11:40 am by Allie Finnie | View/edit comments

We're thrilled to announce that we're finalists for the Gatwick Diamond Business Awards in both Customer Delight and Green Business of the year! The awards dinner is being held on 22 March so we'll keep you updated with the results.

Latest Newsletter

Monday 20th February at 02:06 pm by Allie Finnie | View/edit comments

 

Click here to see our latest newsletter with our monthly Laptop Service Tips:

http://email-distribution.com/interface/external_view_email.php?P~WtOtALZE820=

Hard drive manufacturing affected

Friday 18th November at 09:36 am by Sam Francis | View/edit comments
To hit the news this week was the expected significant impact on hard drive manufacturing due to the record flooding conditions in Thailand. Supplies around the world will be affected and prices are expected to soar. One drive manufacturer, Western Digital, is completely under water-resulting in approximately 32,400,000 fewer drives in the fourth quarter alone. Compounding this crisis is the fact that Nidec, the manufacturer of the motors used by nearly every hard drive manufacturer, is also having to completely shut down. Thus, a critical component is no longer available to other HDD manufacturers. We will keep you posted.

Windows Error Recovery

Wednesday 26th October at 01:35 pm by Sam Francis | View/edit comments

 

Allowing your laptop to switch off without properly shutting it down can do more harm than you think - in the main, having to reinstall the operating system (OS) from scratch.  It is harmful to do this so if you are going to go walkies and your laptop is not plugged in to the mains, please either shut it down or get it plugged in. If not, then you may need to see us for laptop service and repair.

Keeping you up-to-date

Friday 21st October at 03:28 pm by Sam Francis | View/edit comments

We are pleased to announce that you can now keep up-to-date online with any laptop computer repairs you have with us.  When you log a job with us, you will receive an email and link to have a live update of your call.  We hope you like this new measure and with an average turnaround of just 5 days, I am sure you will like the whole experience.

Laptop bag with built in alarm

Wednesday 12th October at 03:11 pm by Allie Finnie | View/edit comments

We’ve often talked about keeping your laptop safe both when you’re using it in a public place or even just carrying it in its bag. Isafe bags have come up with a great solution to help you feel more secure when traveling with your laptop on your shoulder. They have designed both a laptop bag and backpack fitted with a mobile security alarm. The alarm is easily activated, a pull on the cord sets off the audible alarm and flashing light. Not only should this attract attention to the situation but will hopefully send the would-be attackers running. By replacing the pin the alarm will be silenced and reset ready to be used again.

We think this is a great idea, especially if you do a lot of traveling on your own. Click here for more information.

Why does my laptop overheat?

Friday 7th October at 12:45 pm by Sam Francis | View/edit comments

If you use your laptop on your lap, or leave it plugged in all the time, you may well be cruising for what some experts call Picnic (Problem in Chair Not in Computer).   Despite the name, a laptop should be operated on a flat and firm surface so that it rests on the four little rubbers on the base.   The point is to allow air to circulate around the machine. Letting a laptop rest on your thighs — or worse, sink into a cushy cushion prevents internal heat from radiating outward and can block air intake vents.   This causes overheating, a major cause of component failure, and will result in the need for  laptop repair services.

Amazon Kindle Fire

Wednesday 5th October at 02:47 pm by Allie Finnie | View/edit comments

The Kindle fire has definitely been the most talked about tablet in the last couple of weeks. And its being said that it could rival the Ipad.

The device has a 7 inch screen and is powered by a dual core processor. It runs a custom version of Google Android. It only has an 8GB internal memory, but comes with free access to Amazon's online storage service which allows users to store music, movies, books and apps.

We are still waiting for the UK prices and release date but will let you know as soon as we hear.

Lenovo tablets means business

Monday 26th September at 02:12 pm by Sam Francis | View/edit comments

Following the release a few months ago of the consumer based Lenovo tablet, the IdeaPad K1, Lenovo have now released their commercial model stating they are the first manufacturer to produce a model for each market.  The ThinkPad Tablet was released last month with a base price of $499 (16GB). The tablet uses a 10.1-inch screen and runs Google's Android 3.1 operating system.  Click here to watch CNET's overview of it.

Broken Laptop Port

Friday 23rd September at 01:34 pm by Sam Francis | View/edit comments

This is what happens when you leave your power adapter plugged into your laptop and then carry it around like that.  Due to too much pressure, the centre pin has snapped during transport in the laptop bag, physically pushing the port off the board so no power will ever get to it again.  Simple repair for us though, a bit of resoldering by our expert team and its back to normal. If you find that your laptop battery is not charging, then contact us today!

Helpful tips for fixing your laptop

Wednesday 21st September at 02:52 pm by Allie Finnie | View/edit comments

If you are experiencing any problems with your laptop don't forget to check out our 'What's the problem' page before booking it in. We have 19 common faults listed where we give you some helpful information to get your machine up and running again.

We received this comment through our website last week from a happy web user:

Laptop would start but no display, followed your tips, remove battery, boot
up, etc etc, BINGO, the girl is back to her usual self. cant thankyou
enough.
If i owe payment please advise

We of course didn't want payment - we were just glad to have helped!

 

Laptop screen repair

Monday 19th September at 03:19 pm by Sam Francis | View/edit comments

Did you know that 9/10 times it is cost effective to replace your laptop screen.  Today we replaced one for just £73.00 including parts and labour.  Still an expensive accident but cheaper than buying new!

Intel reveal a solar powered CPU

Friday 16th September at 02:43 pm by Allie Finnie | View/edit comments

Intel are becoming even more energy efficient by producing their Haswell CPU. The chipset runs on nothing but direct solar power and uses 20 times less energy than equally powerful chipsets. They have designed it to use so little energy that it can actually run off the light emitted from a standard lightbulb.

This new chipset is set to be used in Intel’s new ‘Ultrabooks’ and although the rest of the laptops hardware will still work off the mains, the processor is such a huge power drain that the solar powered chip is set to help the overall energy retention of the laptops batteries.

Our latest newsletter

Thursday 15th September at 02:49 pm by Allie Finnie | View/edit comments

Click here for our September newsletter.


Batteries to go all wibbly wobbly on us

Monday 12th September at 12:59 pm by Sam Francis | View/edit comments

Jelly could be the solution to faster, more efficient and lower cost batteries say some clever researchers at Leeds University.

Research has proved the solution by blending a rubber-like polymer with a conductive, liquid electrolyte into a thin, flexible film of gel that sits between the battery electrodes and because it's jelly-like, it can be moulded into all shapes and sizes to suit the device it's intended for making this great news of laptops.

The technology has already been licensed to an American company, Polystor Energy Corporation, which is conducting trials to get the jelly-cells ready for use in portable electronics.

MacBook Air is great in the kitchen

Friday 9th September at 03:03 pm by Sam Francis | View/edit comments

A giggle for the weekend.  Just when you thought you'd seen in all, today, I came across a bizarre series of videos on YouTube showing a crazy Japanese man using the edge of his Macbook Air to cut an apple in half, dice mushrooms, and even slice shrimp. We know it's light, but we don't think this is what Apple had in mind for the super-slim notebook.

Sony develops a 3-D accessory

Tuesday 6th September at 02:25 pm by Allie Finnie | View/edit comments

Sony have developed an accessory for laptops so the user can view 3-D images without glasses. The 3mm thick lenticular sheet has been designed for Sony's Vaio S series but can be used on any laptop that has a webcam and will be offered out to other manufactures. The sheet is 15.5 inch and clips onto the side of the laptop screen. Although this seems like a great idea, the price - approximately £115 - seems like a lot to pay to add 3-D to a laptop.

Solar backpack

Thursday 1st September at 03:56 pm by Sam Francis | View/edit comments

Found this great company today who have manufactured backpacks with solar inset panels to recharge your laptop/tablet.  The universal battery pack stores power for use anytime and is specially designed to charge efficiently from solar. When not in the sun, the battery can be charged from normal or high-powered USB ports.   Battery will be fully charged 10 hours of direct sunlight giving two output ports, a 5.0V, 600mA via USB port and 5.0V 2A from high-powered USB port. Can charge two devices at the same time.  Cool eh?

Laptop battery not charging

Wednesday 31st August at 10:26 am by Sam Francis | View/edit comments
If your battery does not seem to be charging, before you go a replace it, you need to consider a few things. It might not be the battery at all, your charger may have become faulty or you might have an issue with the power port so it isn’t doing its job properly. To test the battery for sure, do the following first which will give you an indication if the battery’s life is over.
We like to call it the battery reboot. Shut down your laptop, unplug it from the mains, remove the battery (normally from underneath), plug in the laptop, restart, shut it down again, then unplug it, insert the battery, plug it in, and reboot. 
If that didn’t work, how about recalibrating your battery. All you need to do is turn off your screen saver or any other power management settings, charge your battery up fully and then let it run all the way down until the laptop shuts off automatically – to speed this process up, why not run a DVD? Then recharge your battery fully and see if that gives you a little more life. If not, it really is time for a new battery.
 
 

'My Laptop screen ....'

Friday 26th August at 12:20 pm by Sam Francis | View/edit comments

When we pick up the phone or answer an email, our customers often start with the phrase 'My laptop screen' then normally followed by 'is smashed'.  The most common faults are;

  • The screen is smashed
  • The screen has lines running down it
  • The screen is blank down one side
  • The screen is fades
  • The screen is entirely blank
  • The screen keeps flickering.

The most common is obvioulsy the screen itself needs replacing and this is very cost effective these days from just £95.00 including collection and delivery but sometimes its just a loose connection or the cable needs replacing.  Either way, a smashed screen no longer means a new laptop, just a simple repair.

Exercise good for you and your laptop?

Thursday 25th August at 10:37 am by Sam Francis | View/edit comments

I love this idea that keeping fit could help power my laptop or mobile phone, click here for more information.

HP TouchPad price dropped to just £89

Wednesday 24th August at 04:20 pm by Sam Francis | View/edit comments

An amazing deal that will last until all stock has gone - you'll be able to nab a 16GB HP TouchPad for £89 and the 32GB model for £115 from Dixons Online as of late today.

Currys and PC World will also carry the reduced HP TouchPads at the same price points, with the sale that started yesterday morning.

The retailers are also committing to refunds or partial refunds to people who have already bought the HP TouchPad through them; although beware, there will be timing-based caveats to this early claim.

Comments

Posted at Friday 16th September at 06:05 am by remote hdmi switch

Great News! This increases my chances to buy it :-)

Laptop with com port

Tuesday 23rd August at 09:20 am by Sam Francis | View/edit comments

These days, it is very difficult to source a laptop with a com port or properly known as a serial port as this is old technology, USB has taken over.  The problem is that some people still need this connectivity to work with their existing hardware.  The easiest way is to source a reconditioned laptop from the likes of ebay or a specialist laptop repairer such as ourselves, we always hold older technology as you never know when you might need it.  Alternatively, you can source port replicators that will do the trick, for more information, contact us.

Laptop screen brightness issue

Monday 22nd August at 03:34 pm by Sam Francis | View/edit comments

We love it when we can help someone without taking a penny from them.  Today, a lady came in complaining that her screen wasn't bright enough.   It turned out that she had adjusted the screen brightness without realising it so it was on its lowest form when not connected to an external screen.  So simply increasing the brightness using the function key got her screen nice and bright again.  Simples.

HP looking to sell the consumer side of business

Friday 19th August at 03:32 pm by Sam Francis | View/edit comments
HP is looking to sell off its Personal Systems Group (PSG), which is responsible for is laptops and desktops for the consumer market. Confirming the news in the company’s latest earnings report. HP has said that it is looking to offload its PC division as it concentrates on its new found love of becoming a business to business rather than a consumer facing company.  What this actually means is that is needs to concentrate on earning more money for its shareholders as revenue has declined 3 per cent year over year with a 5.9 per cent operating margin.   HP plans instead to focus on its investments, resources and management attention to drive higher value solutions to enterprise, small and midsize business and public sector customers.

 

Is your replacement hard drive new?

Thursday 18th August at 03:40 pm by Sam Francis | View/edit comments

Hard disc drives (HDD) get bigger and bigger every year, but what happens when your 120GB laptop drive needs replacing?  Are you aware that most of the time the replacement drive is not new and has been refurbished?  This is because the manufacturers are only in the market for making drives of the current market so if you need a smaller one, it is likely to be a reconditioned one. Don’t worry though, you are not buying one that has literally come out of someone else’s machine, the suppliers do follow standard practices before the hard drive can be re-sold.
 
A HDD has moving parts so they need to be stress tested ensuring the platter spins at a specific RPM. Specialist diagnostic machines test the drive to ensure there are no bad blocks.   And finally, the drive is wiped clean. There are several industry standards that apply to data wiping.  A lot of companies in the UK use the known US government standard Department of Defense 5220.22-M and this recommends three passes for medium levels of security (home use) and up to six passes for the top level of protection (corporate protection).  What can take time is that one ‘pass’ can actually involve two data wipes over the whole drive – one to insert ‘1’ data bits and another to inserts ‘0’ s on the drive surface.  Some applications then write a unique code on the drive to verify the software has worked correctly.  All this takes time but does mean there is no chance of retrieving the previous owners data and means you are getting an "as New" HDD as possible.  To make sure you trust the source and state of the HDD being fitted to your laptop, ask the repair company how and where they get their HDD's from and what warranty is given.

Why is my new hard drive small than stated?

Wednesday 17th August at 03:15 pm by Sam Francis | View/edit comments

 

It turns out that the answer has to do with your electronic devices and their operating systems using a different definition of "gigabyte" ("GB") than that of the manufacturer's of storage devices such as memory cards and hard drives. When manufacturers of such devices say "GB", they mean what is called a "decimal gigabyte", which equals exactly 1,000,000,000 (one billion) bytes (a byte is a fairly basic unit of storage in computers). When your device's operating system describes the capacity of the storage medium, they typically use what is called a "binary gigabyte", which equals exactly 1,073,741,824 bytes. Because of this discrepancy, a device has less binary gigabytes than decimal gigabytes.

It turns out that a decimal gigabyte is approximately 93% the size of a binary gigabyte, so do not be surprised if your operating system states is smaller than you think.

UK riots: Thief is exposed through stolen goods

Tuesday 16th August at 10:08 am by Sam Francis | View/edit comments

A former FBI worker whose laptop was stolen during the London riots used spy software to track down the suspect. It took 2 daysd for the thief to turn the laptop on but when he did, an altert was sent to the owner, Mr Martin who then sat and watched while the thief surfed religious revelation videos, shopped for a Mercedes A class on Autotrader until finally popping on to Facebook.   He collected a “treasure trove” of information about the suspect, including the man’s name, school, address in west London, and information about his wireless internet.

Now Mr Martin just had to pass the information on to police for them to do their bit.  An 18-year-old man was charged on Friday with handling stolen goods, a police spokesman said. He was bailed and is due to appear at West London magistrates’ court this Friday.

Panasonic gets tougher

Thursday 11th August at 01:20 pm by Sam Francis | View/edit comments
Panasonic has been an industry standard catering for the more robust user like the armed forces or field based engineers. The new Toughbook S10, however, lends itself more to the business executive with security in mind. It has all you would expect with a 12.1-inch antiglare screen but with added bonuses of;
 
·          It’s light 3-pound weight even with DVD optical drive
·          The magnesium alloy case has been partially painted black on the lid (as seen in the slideshow) which protects it from up to 12-inch drops to any side while non-operational, and 30 inches while operational but to the base only.
·          For its size, its unusual to find a full-sized keyboard which is spill resistant up to 6 ounces
·          Security features abound in this laptop, from the physical case lock slot to tether your computer down to the Computrace theft protection agent in the BIOS. There's also a TPM security chip and Intel Anti-Theft tech installed, but in case these features aren't enough, a fingerprint reader can be added as well.
·          The 320GB hard drive does come mounted to protect it from car vibrations, and spins at 5,400rpm—a further safety precaution.
 

 

The great news is that is will be available next month for an estimated $2,449, not cheap but with all those standard goodies, you are certainly getting value for your hard earnt cash.

 

4 top tips for battery life

Tuesday 9th August at 11:33 am by Sam Francis | View/edit comments
Many companies are making employees use their laptops longer with our economy being as it is. If you are starting to tell your employees to keep plugging along with their laptops for four or five years instead of just three, you may well be running into an unexpected expense: dead laptop batteries. At £40 a pop on average, it is something that needs thinking about before spending unnecessarily
 
The thing is, most people will go out and buy a new battery when they could be keeping their existing one going. Lithium Ion batteries tend to lose about 20% of their capacity each year, a typical three-year-old laptop might only get about an hour or so on a charge, which might not even get your team through an entire meeting. Here are four simple tips to forestall the day that you need to replace those batteries:
 
  • Keep it cool. Heat is the primary killer of batteries.
  • Recondition your battery regularly using the recalibrating tool that comes with every laptop (except Apple)
  • Remove it when you’re not using it. When you leave your laptop plugged in at your desk all day every day, the battery never gets a chance to discharge and recharge — which is critical to its long-term health.
  • Start with a super-sized battery in the first place. When you purchase your next round of laptops, upgrade to the extended-life battery, they are worth the extra expense.

Are laptop users a nuisance?

Thursday 4th August at 04:26 pm by | View/edit comments
I saw an article today about how staff in America of certain branches of Starbucks, are covering up the power sockets due to people abusing the right to sit there whilst slowing sipping on their giant coffee for hours on end. I was in a Costa the other day and every table had a least one laptop perched on it. Now this could be a passive aggressive way to deal with customers taking advantage but I guess this maybe the stance that such businesses take. Lets hope battery life improves so we won’t have this need to use other people’s electricity?

How to repair LCD for your laptop

Wednesday 3rd August at 05:38 pm by | View/edit comments

If you screen isn't working properly, click here to see what the problem might be.   If it is obvious and you have a cracked screen, you are looking from £95.00 for a standard 15" screen; this includes collection, inspection, replacement and delivery back to you.

Great gadget - laptop stand

Tuesday 2nd August at 11:23 am by Sam Francis | View/edit comments

Here’s a great gadget, the Ergo-Tilt laptop stand, designed to keep your back, neck, and wrists relaxed as well as allowing ventilation under the laptop to help keep it cool.  

Made by a Canadian company, they ship internationally and is available from Amazon for just £16.99 (you may find cheaper).  They are a socially responsible company, the stands are assembled in workshops for challenged individuals.  They are all plastic with no metals, so the stands are easily recyclable.  Even their packaging is made from recycled materials. Its a one-size-fits-all-laptops weighing just 9oz.  There’s a hinge at the back that opens to raise the back end of the stand to about 3 inches. It is currently available in black, yellow, lime, and pink

How to replace a screen

Monday 1st August at 06:27 pm by Sam Francis | View/edit comments

We love You Tube and have managed to get greats tips on how to do stuff ourselves but some things should not be attempted, for instance, how to replace a screen on a laptop.  A month or so ago, a gentleman walked into our office in panic.  He has attempted the screen replacement of his wife’s beloved laptop only to damage the screen cable in the process.  We fixed it for just £20.00 but not only would he have saved money coming direct to us or another specialist in the first place but he wouldn’t have had the stress.  It is not as simple as it looks and you need a safe environment not only electrical but to safeguard if the old screen breaks and releases harmful mercury.  If you think you are out of your depth, you probably are.

Do you want your laptop to go to sleep mode?

Friday 29th July at 01:31 pm by | View/edit comments
As default Windows XP will put your laptop into sleep mode (standby) when you close the lid. For those of us who don’t use an external monitor, this makes justifiable sense if you have finished using it for the time being but need to go back to it shortly as it saves battery life and gives it the chance to cool down while not in use.
But this is very annoying if you use an external monitor. It’s easy to change the function but its still a question we often get asked. You have a choice of keeping the laptop on when you close the lid, you can also set it to hibernate, shut off, or "Do nothing."
Simply right-click the desktop and select Properties. Click the Screen Saver tab, then the Power button in the lower-right corner. Click the Advanced tab. Select an option from the "When I close the lid of my portable computer" pull-down menu. Simple when you know how.

Memory for laptop

Thursday 28th July at 04:41 pm by Sam Francis | View/edit comments

People often get confused between needing memory for a laptop and increasing their hard drive size.  Very simply, memory helps your laptop function, like the brain does for the human body and the hard drive is where you store information, like the stomach.  So if your laptop is running slow, more often than not, it may need more memory (RAM) or you might just need to reinstall your operating system from scratch and give it a good service.  For advice on this, please contact us

Blank screen on laptop

Wednesday 27th July at 03:22 pm by Sam Francis | View/edit comments

We often get queries stating 'blank screen on laptop' with people believing their laptop screen is damaged but more often than not, it could just be a loose connection or requires a replacement screen cable, to be sure, contact us and let us know what happened leading up to the screen going blank or click here for more information

How to repair a laptop

Tuesday 26th July at 01:48 pm by Sam Francis | View/edit comments

The web is a great tool to find out how to repair a laptop but DIY methods often get people into a sticky mess.  Our team endeavor to promote methods of looking after your laptop to keep it in good health and we also have a section on our website to try and resolve issues. 

Before trying to save money on physically repairing the laptop yourself, seek out a specialist first to see if your repair will do the trick, it might end up costing you more money.  Today, we received a laptop with an attempted power port problem to find that a simple task to us had escalated into a replacement motherboard, instead of it costing £74.95, the laptop was written off with a bill of over £250.00

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