What People Say About Us
Testimonials supplied from our individuals, small businesses and corporate clients
"A few years ago I was taken on as an Office Manager of an IT Support Company and was a bit phased at having to deal with many IT issues which I was not use to, in other words I am a "Technophobe"
Part of my role was dealing with Laptops from our clients that were broken. One of the engineers who I work with suggested I found a company that specifically dealt with repairing the innards of Laptops as our company did not cover that area. While searching I came across TekExpress. I gave them a call and I have been using them ever since.
The process from start to finish of picking up, inspecting and repairing the laptop was made so easy and took all the mystery out of dealing with "Teckie Services!!" All the staff are so helpful and cheerful it actually doesn't feel like I am at work when I am dealing with them. I would not think twice about recommending them to another company as I think they are ACE!!!"
Katie Wetherall, Office Manager of Advance Computer Services Ltd 27th January 2012
"Great service. Laptop picked up from school address (as I am a teacher) and fixed very quickly. Price is reasonable compared to other companies found. Quickly returned to me at school. Only improvement I would say is paypal just incase people are fussy about their details! Would recommend to anyone". R Hiscock of Epsom in Surrey 30th January 2012
"We are happy to confirm that the service we received was excellent. The work was completed ahead of the promised schedule and to a very high standard. Customer care throughout was first rate." CITAC Africa LLP of London, 25th
"Many thanks for fast, efficient and friendly service. Your company recommended by our PC bod who doesn't do laptops - Daughter delighted with repaired laptop & top tips to maintain it in perfect condition. 100% satisfied". H Lyon Jones of Caernarfon in Gwynedd 13th January 2012
"I don't normally bother with customer surveys but in this instance I'm happy to. I thought the service you provided was superb from initial website enquiry, through to regular text updates, and finally to a repaired laptop within budget and on time. Even the delivery back to us was offered with a one hour delivery slot - superb. Thanks for a great service". M Murray of Eastleigh in Hampshire 6th January 2012
"Well I can only describe the service I received as exceptional! As a blind person I had some concern about packing the machine as described in your instructions. These concerns were quickly and courteously allayed. The machine was duly collected, repaired and returned to me in an amazingly short time. The machine now works as new. If I ever need any work done again, there'll be no google searching for me, I know where to come. Thanks for an outstanding job and service." M Parfitt of Blaenau Gwent 3rd January 2012
"Thank you for your help in trying to fix my daughter's broken laptop. I was impressed with the speed of collection, diagnosis and return of the laptop, it was delivered back to me today. Although it was not possible to repair the laptop for an economic price having clarity about it's condition gave peace of mind. That the entire service cost only £25 was exceptional. If I need to repair another laptop in future I will certainly use your services again". B Webber of Somerset 21st December 2011
"Excellent service!!!!!!Will be recommending TEK EXPRESS to friends and family" J Roberts of Criccieth in Gwynedd 29th November 2011
"Many thanks for sending the laptop back. In answer to your question, I think that your customer service is excellent and I would have no hesitation in recommending your company. It is always refreshing to receive good communication. It was unfortunate that the delivery back was delayed, but that was not your fault, just an inexperienced delivery driver, these things happen". R Groom of Bridgend in Mid Glamorgan 28th November 2011
"I have been very impressed with the service and the flow of information in keeping me up to date with the progress of my repair. I will certainley be recommending you". J Shepard of Bedford 25th November 2011
"Wow what great service. Your courier picked up my laptop on Monday - right on the dot of the time specified in their text to me, and I have it back this morning. I received a text telling me that my laptop would be returned between 1004 and 1104 and it was here at 1004! I don't think I have ever
encountered such prompt collection/delivery! In addition to that, I originally fired off a few emails to companies I found on the internet that looked reputable. All came back within 24 hours, with you coming in with the best price and also in my opinion the best arrangement re pick-up and delivery. Also your communication with me just seemed professional, no hard sell or anything like that. My broken screen is all fixed and the computer had an environmental clean for an extra £10 and seems to be working faster than ever. I would highly recommend your service and would certainly use you again if I was ever so stupid as to break my laptop screen again! (which I hope I wouldn't be)". J Sullivan from London 24th November 2011
"Many thanks for the prompt and courteous service - naturally one is a bit apprehensive sending your life and work off to be repaired to a somewhat anonymous company. The testimonials on the website are much as I found, the process works well, the unit returned well packed and fully working. Adam explained the fault and alerted me to the nature of the problem. He said he may need to replace a sub-assembly (which I expected as the unit was running very hot), however not required. Never-the-less, I would not be entirely surprised if the laptop were to fail in the future for a similar problem, fingers crossed eh? I would have no hesitation in using the company in the future and recommend them to friends etc, I like the fact that my files and data remained intact, secure and you were still able to perform the repair. Your professionalism, progress reports were reassuring and service really appreciated, many thanks to you all". D Fell of Aberdeenshire 23rd November 2011
"Really impressed by your service can't of asked for anything more. It was picked up, fixed and returned all in record time". A Hulme from London 23rd November 2011
"Fantastic service. Brilliant turnaround time. Great communication. Friendly point of contact. Good value for money." A Mair of Milton Keynes 21st November 2011
"This is the first time I have used you and I have found the whole experience very professional. The laptop was collected on schedule; we were regularly kept informed of progress on the repair; the quotation for the repair was very reasonable and the laptop was returned when I was told it would be. The only minor issue was some confusion as to how we were going to pay for the repair and a subsequent delay in returning the laptop. Even this however was resolved to our full satisfaction. Overall this was a very satisfactory first experience and I would have no reservations in sending future repairs to you." P Evans from Bristol Haematology & Oncology Centre 18th November 2011
"An excellent service - easy to use online booking, collection and delivery times were within an hour slot so no waiting around for ages and regular texts kept me up to date with progress of repair. Cost of repair exactly what they quoted. Highly recommended." C Wright of Winchester in Hampshire 8th November 2011
"Fantastic service, laptop returned within a week and very competitive prices. I'm sure I will use again in the future." M McAndrew of Thames Ditton in Surrey 1st November 2011
"Used The Laptop Specialist for the first time this week... Absolutely brilliant service.. They collected Monday and had it back to me Friday.. Would definitely use them again . And will definitely be recommending them ..." Nick Edwards of Prescot in Merseyside 28th October 2011
"Excellent service. I was concerned about not having face to face contact with the repair technician and the normal problems associated with collection and delivery, i.e. having to have someone at home all day! The courier texted giving an hour's collection / delivery window, this meant we could get on with our normal day. I received update texts telling the whereabouts of the Laptop as it went through the courier and engineering processes. I received a call from the technician informing me of the issues he had encountered, he gave me precise costings and alternatives. He rang again to update me, then a further call to inform me that all had been successful. He also advised me what I needed to do on the Laptops return. He also made it very clear that he was willing to answer any questions I may have. I hope I never have to use the service again but am happy that it is there should the need arise." Paul Mann of Plymouth in Devon 27th October 2011
"We were very pleased with the service. The turnaround time was only a few days from collection to re delivery. We asked for several quotes and the laptop specialist was also the cheapest. Unusual to find a cheap price and a good service together, we are very satisfied with what you did for us." A Luckauskiene of Harlow in Essex 21st October 2011
"I'm more then happy to give feedback. The whole process was simple and everything was up front, no hidden surprises. Although my daughters laptop was beyond economical repair the service provided (transit and customer service) was 1st class, I would use your company again if I have any further problems with my laptops." M Parrish of Chatham in Kent 18th October 2011
"Fantastic Service-Firstly we live in a rural location and not easy to find.The courier contacted us, packed the laptop away safely and off he went.We were contacted at regular intervals about progress(when technician had the laptop on their bench etc.).So impressive at great value.I have had my laptop serviced twice and also had the "environmental clean" which was in dire need due to two young children(sorry kids ). TEK Express are always friendly,very professional and extremely affordable. Like others I was sceptical but rest assured,this outfit are the best around. I had my laptop retuned within 3 working days. Brilliant!!!! I am forever hearing people complain but when kudos have to be handed out people are stingy. This is a first for me, I wish TEK Express all the best. Good luck to them in the future." M Tarrant of Copthorne in West Sussex 17th October 2011
"Excellent service you were recommended and I will certainly do likewise thanks." N Yeoman of Savile Row in London 17th October 2011
"I received the laptop, and all was excellent. A really good service, excellent communication all the way, and for such a professional and effective reapir it was very competitively priced! Many thanks. I will most definitely recommend you (just as you were recommended to me)." R Ellory of Birmingham 11th October 2011
"Your service was professional and your communication exemplary. I was kept abreast with developments throughout the process with frequent SMS updates, which was very much appreciated. Your staff were knowledgeable, courteous and the laptop repair took less time than quoted. The laptop was returned in good working order, repaired and sparkling clean.
I would not hesitate to use your services again or recommend you to all and sundry". S Mills of Iver in Buckinghamshire 26th September 2011
"Definitely couldn't fault the service. Everything happened as you said and when you said it would. Costs were as you predicted. Texts kept me informed right to the point of knowing laptop had arrived on the engineer's bench. In a country where service doesn't seem to matter to most companies, this was a very pleasurable experience". C Anders of Twickenham in Middlesex 21st September 2011
"I would like to thank you for the great service I received from your company. The regular updates sent by text message are very useful. The collection system is fantastic. Very happy and impressed with the whole service received. Will definitely recommend your company and get back to you when required". V Husquin of Kirkcaldy in Fife 19th September 2011
"Hi Just got back my laptop after you put a new screen in and wanted to say. Thanks very much for such a great job at a good price. Far better then the service I experianced from laptop manufacture or should I say Pirates. Your service was just as you said it would be. I wont bother with anyone else in future". M Bowden of Chelsford in Essex 15th September 2011
"The service has been excellent and great value for money. I was initially a bit nervous about sending my laptop off to be fixed by a company I didn't know, a long way from where I live. But the customer care levels and communications to keep me informed have been outstanding. Plus it was less than half the price of PC World". P Rivett-Jones of Harrogate in North Yorkshire 13th September 2011
"Service was great and very speedy!!! My laptop was picked up WHEN they said they would pick it up, was fixed and dropped off exactly when they said all within a week!! It was absolutely fantastic! My laptop was in such a mess and now it looks as good as new!!! The price was very reasonable! Thank you so much! Im so pleased!!" N Hill of Corbridge in Northumberland 2nd September 2011
"We had a laptop that needed a new screen after the existing one was well and truly smashed. I came across the Laptop Specialist website and decided to call for a quote. The service was helpful, knowledgeable and pleasant and to the point without a lengthy wait. The laptop was shipped off securely and promptly. I received several correspondence emails and phone calls to clarify each stage of the process which is a massive plus. After payment the Laptop was delivered fully repaired well wrapped. Overall the service was superb, professional and competitive. I will definitely use your services again". K Streatfield at D M C Business Machines of Croydon in Surrey 23rd August 2011
"Prompt and helpful service. Thank you." M Holroyde of Harrogate, North Yorkshire on 19th August 2011
"Really impressed with your service. I feared for the worst when my laptop kept switching off and after a while didn't start up anymore. I called on the Friday and my laptop was picked up on the Monday. The following Friday I had it back, all sorted. Adam, your engineer, called me on the Tuesday and told me what was wrong and what needed to be done to fix it. We agreed and he got on with it, and here I am typing away this very favourable review. Best of all was the cost, as I'm definately not in the market for a new laptop! So all in all, 1st class service that I don't have to sell my kidney for!! Would definately use this company again and recommend to all my friends. Thanks guys!". Mr W de Villiers of Welwyn Garden City in Hertfordshire on 5th August 2011
"Many many thanks for the expert professional manner you applied to the repairs of my son's Sony Vaio laptop. He is extremely happy with the results and has asked me to pass on his gratitude to you. We would recommend you to anyone we come across that needs help with laptop repairs, once again many thanks". D Lobb of Lewis East Sussex on 28th July 2011
"The service and pricing is excellent. First class and I have already recommended your company to several IT industry colleagues". D Finley at Fait UK Ltd of Redditch in Worcestershire on 27th July 2011
"The laptop specialist is absolutely fantastic they kept me informed every step of the way as to where and what they were repairing on my laptop, from work bench to delivery back the service was five star. thanks guys and girls". D Cooper of Roehampton in London on 21st July 2011
"Very efficient collection and diagnostic assessment. Undertook fix to screen flicker at least cost. Upgraded memory as a subsequent request and machine returned within 7 days. Excellent service at right price". P Williamson of Tavistock in Devon on 21st July 2011
"I've received my laptop back this morning in good condition. I've tested it briefly here in the office and it's seems to be just fine now. Thank you for your attention throughout the repair process and keeping me informed on progress. Sorry you had an additional problem and needed to replace another component. If I or a friend/colleague have another hardware laptop problem, I'll be happy to recommend you". Mr J Pomeroy of Brentwood in Essex on 20th July 2011
"Thanks for your prompt and reasonably priced repair of my laptop. Good communications approach also which is always reassuring" R Adams of Brighton in East Sussex on 27th June 2011
"The Laptop Specialist repaired the power port on my laptop and sourced the correct replacement power supply. I found their quote to be very competitive and I am very pleased with the quality and speed of service that I received. They kept me informed at every stage of the process and even cleaned my machine at no extra cost. I would certainly recommend The Laptop Specialist to anyone who is considering the cheaper, and environmentally friendlier, option of repairing rather than replacing their laptop". A Mouland of Bognor Regis in West Sussex on 23rd June 2011
"I have been using TEK Express, The Laptop Specialist for many years now and have always been really pleased with their customer service and knowlegde. Each time I have upgraded I have had a small budget and this has never made a difference to the quality of laptop or the help and advice given by all the staff. Thank you very much!" A Batchelor of Burgess Hill on 6th May 2011
"I didn't find it very easy to leave a comment but I would like you to know what a brilliant service I have had from your company. From start to finish, the whole experince was one of total professionalisim. I was kept informed the whole way through and you have done a great job and it came in under what you quoted me. Thanks again for a great experience and I shall be recommending you to all my family and friends". S Johnson of Woodbridge in Suffolk on the 24th May 2011
"We were very impressed with the service you gave. The laptop was picked up and packed securely and then 2 days later we were told that the laptop was fixed and would be delivered back to us the following day. Thank you for an excellent job well done." J Cunningham Office Manager of Congleton in Cheshire on the 20th May 2011
"I have no hesitation whatsoever in fully recommending TekExpress and The Laptop Specialist in terms of service and value for money. From the person who answered my first call to the technician who kept me fully updated with phone calls, and the fast return service and excellent packaging of my laptop and, of course, the great quality repair carried out. Old fashioned personal service in a high tech business!!" M Chappell of Burton-on-Trent Staffordshire on the 9th May 2011
"Very good, excellent communications throughout and efficient delivery / pickup. Only thing that was a bit odd was a text to say the pickup person could not gain access so wouldn't be coming, only for him to turn up 10 minutes later with no idea why we received that. Other than that very good, would definitely recommend." M Hammond of London Bridge Capital in London on 13th April 2011
"Thank you so much for excellent, prompt collection, repair, return and customer service throughout. I would certainly recommend you to others and in fact have already done so this week!" J Halliday Merttens Teaching and Learning Centre in Warwickshire on 13th April 2011
