What People Say About Us
Testimonials supplied from our individuals, small businesses and corporate clients
"Good, fast, efficient service at a reasonable cost. Rare these days." C Maxwell of Chelmsford, Essex on 19th August 2010
"It's easy to give you feedback - your service is very good. Pretty much the best I've come across. The text alerts to let me know the progress of the repair were very useful and kept me constantly updated. The repairs were carried out much more quickly than I anticipated and at the costs that were quoted. So, all very good.! A Ellinas of London, 12th August 2010
"Thank you for the return of the laptops sent in for repair. We have reloaded all 3 and they are working fine. The service we have received from you, your engineers and your company has been excellent and much appreciated." Colin Markwell of Diss in Norfolk, 10th August 2010
"Thanks for turning the laptop repair around so quick - this has been repaired in the past by other compaies and it took two weeks (and only last two months). Great service. Many thanks" A Baker of Bedford on 30th July 2010
"I have just taken delivery of the repaired laptop and all looks fine. Many thanks for your prompt service, and for keeping my informed of the progress throughout. It's been a pleasure doing business with you." P Hadden of Marlborough, Wiltshire on 30th July 2010
On the downside, I am a little unhappy that the screen has been replaced with a gloss screen, rather than the matt it was previously. I can understand this if there was no other option available, but if there had been a choice for the options to be discussed with me, even if it had worked out more expensive. That aside, your service was very quick and very painless, and would recommend you to anyone else having problems." F Messenger of Abergele, Wales on 27th July 2010
"My laptop was collected and secured in a custom case and I was informed at every stage of the process, with an engineer calling me to discuss the faults. My laptop was returned to me within a week. I would just like to thank everyone at TEK Express, the Laptop Specialist for a exceptional service at a reasonable price." P Cooper of Orpington, Kent on 22nd July 2010
"Well what can I say? You chaps were fantastic. 3 laptops, replaced 1 cracked screen in record time, and advised me with regards to the other 2, recommending not to replace the motherboards, because the problem will happen again. Not many companies I've spoken to with regards to the 2 laptops, haven't been honest on how to repair them It's still refreshing to know good guys still exist! I have another 3 laptops for you to do" B Melius of London, 15th July 2010
"I would like to thank you for your excellent service, the collection and repair was really prompt. Leigh the technician was very good in his dealings and plain speaking diagnosis, I will definately use this service again [hopefully not too soon tho!] and will recommend you to my friends and family..thank you very much" M Cudworth of Aberdeen, 17th June 2010
"Excellent service, quick and professional. I thought that my laptop was a complete write-off, and concerned I'd lost all my data. Not only did the guys retrieve my data, they also got my laptop back to a workable state! I'm very impressed, and relieved! Thanks to the Laptop Specialist team!" A Miller of Crowborough, 16th June 2010
“Many Many, thanks to Sam and all the team at ”The Laptop specialists” for the extremely fast, efficient, friendly and professional way the work was carried out for both my laptops, also for your very reasonable charges. I will certainly be more than happy to recommend your company to anyone needing laptop repairs.” J Brooks of Haywards Heath, 14th June 2010
"We received the laptop back first thing this morning, which was a fantastic service. The laptop was very well packaged. I was very impressed with the quality/cost of service we received from yourselves, and very helpful advice from your engineer Bill. We found you via a search on Google, we did call a couple of other companys but 1 of the phone numbers was out of use and the other there was no reply. When I phoned you guys I got put through to one of your engineers who was very helpful in accessing if the laptop could be repaired." C Huggett of Chichester on 7th June 2010
I was very impressed with the whole service............"It does what it says on the tin." From my first phone call with an enquiry to the return of the laptop I was very happy with the service given. The lap top was collected the next day. The engineer rang me once the fault was identified and discussed the repair options. His advice actually meant a smaller repair bill than expected - you've got to be happy with good honest service like that. Next day the lap top was delivered back home by courier. Swift service at very reasonable cost. Result: One very satisfied customer." J Friday of Plymouth on 31st May 2010
“This is the first time I have used your company and I am very impressed with the level of service I have received. I logged my job on line and it was very easy to do. Your tek guy who phoned me yesterday was very pleasant and took the time to explain what he had done. Will use you again and recommend you to other people. Thank you for your service.” L Inkpen of Warrington, Surrey on 20th May 2010
"Fast efficient service and very pleased with the repair thanks." S Bateman of Lichfield, Staffordshire on 10th May 2010
"TEK Express were a pleasure to deal with, the work was carried out quickly and the laptop was returned fully repaired and cleaned within 2 days of collection. The staff and engineers were very helpful on the telephone so you knew exactly what was happening and there was no hidden costs, I was surprised how cheap it was to have our laptop fixed. I would definitely recommend this company and will be using them again in the future." N McLelland of Harrow on 29th April 2010
"Thank you for your very prompt attention in dealing with my laptop problem, TEK Express certainly resolved a serious issue for me. Having been in the service/supply business all my working life (now retired), where service was paramount, it is a pleasure to to be assosiated with a company opperating the same principles." Tony Hughes of Arundel, West Sussex on 20th April 2010
"We have been very impressed with the efficient and professional way your company has carried out the repair to our laptop. we would recommend your company to anybody, as a quick , cost-effective, solution to laptop repairs." D.Martin of Kettering, Northamptonshire on 19th April 2010
"I just wanted to drop you a quick note to say how impressed I’ve been with the service from TEK Express in fixing my laptop. With my computer being so crucial to my business the fact that you were able to collect it, repair it and have it delivered back within 48 hours was fantastic. Everyone I spoke to during the process was friendly, knowledgeable and helpful and your business has been a pleasure to deal with.
It isn’t often you deal with a company who delivers everything they promise exactly on time, and for a really good price, so rest assured I will be recommending your service whenever I can." S Robinson of Bedfordshire, 14th April 2010
The laptop arrived safely and was received by my next door neighbours as agreed. All works fine. Thank you for a very good service. It is nice to know that in this day and age at least some companies actively care about their customers and look after them. Your services will definitely be recommended to others who are in the same predicament! Many thanks and all the best" M Wilson of Guildford, 7th April 2010
"Thank you very much for a speedy service. I chose your company because the mode of delivery appeared safe ( the provision of a hard case for transportation). The resolution had changed on return but that was correctable and the laptop is working just fine. I would happily recommend your company and felt the service was value for money." R Kirk of Leicester, 6th April 2010
"Thank you SO much for accommodating my urgent need to attend to my laptop – it was much appreciated and the price was very reasonable. You also took the trouble to explain things to me in layman’s terms, which was very refreshing! I now have peace of mind that I have somewhere trustworthy and efficient to turn to in my hour of laptop need." A Geel of Crawley, West Sussex, 2nd April 2010
"Talked to the end user today and she is pleased with both the quality of the repair and your pick up and return policy. We, as the middleman were happy to find someone to take the pain from the exercise. You kept us informed which is always a plus and saves us chasing for updates. The only small niggle was the repair cost exceeded your verbal estimate.
I think your service levels are spot on! Phones answered quickly, my issues dealt with properly, questions answered and everything happens on the day and at the time you specify. Many thanks and will use you again." J Nicholson of Lincolnshire on 4th May 2010
Talked to our customer today and she is pleased with both the quality of the repair and your pick up and return policy. We, as the middleman as you like due to the fact we broke it were happy to find someone to take the pain from the exercise. You kept us informed which is always a plus and saves us chasing for updates. The only small niggle was the repair cost exceeded your verbal estimate but once explained, we understood why.
Cost 9/10
Contactability 10/10
Staff pleasant and helpful 10/10
Use again If we break another laptop: yes.
Marks 9.5/10"
G Inglis of Ayrshire, Scotland, 31st March 2010
"This is the second time I have used this company and this time on another computer. The repair was carried out quickly and efficiently and the computer returned well packed and clean, the price charged was very reasonable and I will definitely use this service again should the need arise. Many thanks." J Fribbins of Bromley, 23rd February 2010
"An excellent professional service, fast, efficient, polite and excellent value for money. Highly recommended and would definitely use again if required." M Ailmore of Melton Mowbray, 22nd February 2010
"Just briefly I thought your service was first class. A. because I was kept informed and remained clear about the service and process. B. the service was prompt you picked up when you said you would and delivered when you said you would. C. the service was convenient and prompt. D. when my lap top had been diagnosed I received a call to explain by the person who was in charge of the repair, he spent time talking me through the problems and answered other non related queries I had. E. when I received my laptop back it had been packaged securely and safely so as to incur no damage. In addition it has been returned to me not only fixed but looking like new.
I am delighted to have found you and shall always use you and recommend you to every one that I meet, good luck with your business you deserve to do well as I did not feel ripped off. Thank you" L Whitnall of Tunbridge Wells, Kent, 10th February 2010
"Thank you for the return of my daughters laptop, all appears well and I am very pleased with your service. I thought the price you charged was very reasonable and I was most impressed with the quality of the return packaging. Finally I would definitely use your service again and would recommend you to any of my contacts." J Fribbins of Bromley in Kent, 25th January 2010
I have to say I was extremely impressed with the level of communication and service, the texts at every stage were reassuring and let me know where my laptop was and at what stage things were proceeding. The personal call from the engineer who was repairing/quoting is a nice touch, the cost of repair in my case was very resonable and the prompt repair and return of unit, down to the text to let me know my laptop had been signed for all very professional. I googled laptop repairs and read the testimonials you have on your site, its most unusual to find so many glowing reports, which made me decide to call. I would have absolutley no problem whatsoever in recomending you based on my experience, if fact I have already done so. Yours a very happy customer" J Harries of Devizes, Wiltshire on 21st January 2010
"Regarding the recent repair to my P.C. Laptop at the point of the screen frame hinges. (The desktop frame was almost falling apart). I want to say that the repair has been most satisfactory - no longer do I have to nurse the frame when closing the cover! Before contacting yourselves - I had the suspicion that a new laptop was going to be the final option! Again, thanks for your efficient service where a problem to me was not a problem for you!" K Bell of Croydon, Surrey on 19th January 2010
"Just to let you know, I received the Laptop this morning around 10.30am. Thank you very much for the prompt repair and the spare key looks fine, more like a feature of the keyboard.
Also just to mention that I found Tek Express on the Internet and found the service to be excellent and all the staff very informative and would definitely pass your name on. It’s always a risk finding a trusted site on the internet and it is nice to know that you were a genuine firm. In comparison to large outlets and High Street computer shops, I don’t believe there turnaround would be so quick as in the past I have waited nearly 3 weeks for a computer repair and not much better when waiting for a new adapter plug so thank you for your quick turnaround. Merry Xmas and Happy New Year to you." S Francis of St. Neots, Cambridgeshire 21st December 2009
"Thanks for your email, it's rare that I'll give feedback unless my experience was extremely good or extremely bad - in this case you'll be pleased to know it's the former. In my line of business it's always great to hear what our clients think of us, so it's only fair that I reciprocate!
As an overall experience I was very impressed, I appreciated your engineers expertise and candor which are extremely important to me as a consumer seeking advice. There was no inherent sales pitch, the advice given was clear with all of the options laid out in front of me. Communication throughout was good too via phone/text/email - Sadly my laptops Hard Drive was irrecoverable, but this wasn't unexpected. Price wise £29.95 was reasonable for pick up and collect, and the collect/delivery were very punctual. If you were looking to add a little more value here I would clean the laptop too, just as a car servicing will always clean your car before returning it to you, this would have certainly enhanced my experience, but it is a minor improvement. Cost of replacement hard drive was actually lower than I would have expected, so no complaints there either.
As forewarned by your engineer, calling Sony to get my recovery disks for my PC does make me appreciate the value of decent customer service, sadly they fail on every front! Would I use you again/recommend you - absolutely. The same can't be said for Sony" J Barrett of Tadworth, Surry, 24th November 2009
"The service was faultless and the repair price is certainly value for money. In the past when we have asked for laptop screen replacement quotes from our suppliers, it has usually been more cost effective to replace the laptop. I will also mention your service at my next IT Managers meeting." K Kelly of Sunderland University, 3rd November 2009
"Service very impressive and well priced. A local Oxford company wanted £120 and I had to drop the machine off. With your service, someone waiting at the door with a box to put the laptop in, reapir done very quickly and laptop returned working and fully cleaned. Would have no hesitation in recommended you." A Roberts of Oxford, 23rd October 2009
"You were recommended to me and this is the 2nd time I've used you and I was so pleasantly surprised as poor service seems to have become the norm in so many places. I didn't have to press any buttons before speaking to a real human being - again a rarity these days, the lady was friendly and helpful and said the laptop could be collected from Chichester!! I nearly fell off my chair. It was repaired and back with my daughter in 3 days and the cost was very reasonable so thank you very much indeed, I will definitely use you in the future." D Passon of Horley, Surrey 19th October 2009
“I was very pleased with the service I received from TEK express. I had previously had my laptop repaired by another company however this time round despite leaving messages they didn’t get back to me.
What I think I particularly liked about your service is that you did everything you said you were going to do. You arranged for the laptop to be picked up and kept me informed about things such as costs by text and telephone.
The turnaround was quick, the packaging secure and the replacement screen worked perfectly. I am delighted that you fixed my laptop quickly. Fees were reasonable and I would definitely use you again.” - J Lam of London - 13th October 2009
"Just a quick note to say thank you to your team for the speedy and professional way they handled my laptop repair. The pickup was when you said it would be, your comms kept me informed and the return/packaging were superb. Thanks once again, I will definitely recommend you" - Ian Pearce of Newport - 1st October 2009
"I chose you as your prices seemed fair, the turn around service was quick and the pick up/delivery method seemed safe and efficient. I was very happy with the service. The laptop came back working great, and have had no problems since. I would definitely use you again, and also recommend you to any friends/family! Many thanks again. " - B Sarfarazi of London - 21st September 2009
"I sent my laptop to a company in Hammersmith London to have a new keyboard fitted, I was given a price Of £95 and a return date of five working days. After seven working days I contacted the company to find out how I was to pay them and to ask when I would get my machine back. I was given an E-Mail address that Pay Pal would accept ,the price had now gone to £125 as they said the replacement was more expensive than they had thought. Trying to pay through Pay Pal was rejected, another call and a different address was given, this was the same as the first attempt,also rejected.
By now I realised that I was dealing with Cowboys. Having told them that if my machine was not returned I would contact the Police. I then had an abusive phone call from the owner and was told that my laptop would be returned by Royal Mail, It came three days later by City Link. The money I sent by bank transfer has not as yet been returned.
I went on to Google and found you. I brought my Laptop to you on a Wednesday, was given a price of approx £95 and had a call on the following Friday to say it was ready and the price was £93.
"What a service." It is most refreshing to find a company in this day and age who are so customer conscious and professional. You will appreciate how bad I feel that I didn't find you sooner. " - A McFadyen of Pulborough, W Sussex - 18th August 2009
"There was no hard sale with your company. You asked me what I needed rather than what you thought I should have which is unusual these days. I would happily recommend you. " - R Hopwood of Yeovil, Somerset - 15th May 2009
"I had taken it to two different places before PC World recommended me to your company, the best advice they have ever given me! I thought my laptop was dead but no. You re-soldered my laptop for half the cost of replacing the board. Thank you to all the helpful team that I liaised with. " - N Price of Hemel Hempstead, Hertfordshire - 4th April 2009
"Would just like to say a big thank you for mending my laptop so quickly! Very pleased with the service overall. I will be recommending the company to others. Hopefully I won't need to use the service again but won't hesitate if I do. Thanks again! " - D Thomas of Bristol, Somerset - 16th May 2008
"I found you guys on the internet so was a bit worried but didn't know anyone locally that could repair my laptop. You arranged for the pickup, fixed it and returned it all within 5 days and at a great price too. Fantastic service! " - C Batchelor of Stonehaven, Scotland - 20th March 2008
"I have received my laptop safely and would like to thank you for all the attention you have given to the repair. The service offered by your firm is exceptional and I would be more than happy to recommend you to all my friends. " - Mrs P Lines of Lowestoft , Suffolk - 26th October 2007
"You get more than just great service and a healthy laptop from TEK Express, The Laptop Specialist! You get real enthusiasm from every member of the team and a commitment to sorting out your laptop problem no matter how complex it is. I have recommended them to many of my friends. " - D Blick of Horsham, W Sussex - 6th May 2006
"Thank you very much for your useful and interesting newsletter. I am a very happy customer. My Toshiba is working efficiently and many people at my school, both colleagues and pupils have commented on its looks and performance. I always tell them about TEK and pass on your new address. I just wanted to thank you for your excellent service and for the newsletter.” - A Western of Ashurst Wood, W Sussex - 6th June 2004
