Warranty Q&A's?
The Laptop Specialist has been providing customers with expert care for the laptop repairs in London and throughout the rest of the UK., for more than a decade. We're committed to our customer's satisfaction. If you have questions about the service you've received or about the warranty given, take the time to review the Q&A's below. Please feel free to contact us with any further questions regarding the warranty or services we've provided you with.
Q. What if my returned laptop is faulty on arrival?
A. We are committed to your service satisfaction. If your repaired laptop is DOA (dead on arrival), we will arrange for pickup, repair and return back to you at no cost. If the fault is different from original fault, shipping charges will apply.
Q. My laptop is dead, what should I do?
A. Your battery might be completely discharged. Remove it and the power lead and leave for 60 seconds. With the battery disconnected, now connect the powerlead. If your laptop powers up, you can now reconnect your battery, allow it to recharge. If this does not work, contact us immediately.
Q. Why does my screen resolution look different?
A. If your LCD has been replaced you may find when you get your laptop back and login, you find your screen resolution looks different. This is because sometimes when we replace your LCD it will change the resolution back to Windows default. We do not have your log on passwords therefore cannot go into your operating system to change this to the native resolution. You the end user will have to do this when you get your laptop back. To do this you will need to go into the display settings from the Control Panel, from here you will be able to change the screen resolution back to your preferred setting. Alternatively, refer to your manufacturer user manual.
Q. How long is the warranty on my repair?
A. Our normal terms are 90 days however refer to your receipt for confirmation.
Q. Who pays for shipping returns?
A. You must pay shipping charges for all shipments from you to The Laptop Specialist. If your product is under warranty, we will pay for the shipment back to you. Other charges, duties, and customs are the responsibility of the customer.
Q. How do I return my laptop?
A. You can either arrange the return to our workshop or we can manage this process for you. If we arrange the pickup, you will be liable to pay the shipping charged back to us
Q. How much is the shipping charge to ship back my laptop to The Laptop Specialist?
A. We will charge you £15.00 to pick up your laptop, if the repair is under warranty, the shipment back to you will be free of charge.
Q. Should someone have signed for my laptop if the packaging looks damaged?
A. If your packaging was physically damaged on arrival, you should have made the driver aware of this so that it could be documented. Without this, there is no comeback with our courier to claim.
Q. An item is missing, what should I do?
A. Contact us immediately and advise us of missing item.
