"Great service. Laptop picked up from school address (as I am a teacher) and fixed very quickly. Price is reasonable compared to other companies found. Quickly returned to me at school. Only improvement I would say is paypal just incase people are fussy about their details! Would recommend to anyone". R Hiscock of Epsom in Surrey 30th January 2012
"We are happy to confirm that the service we received was excellent. The work was completed ahead of the promised schedule and to a very high standard. Customer care throughout was first rate." CITAC Africa LLP of London, 25th
"Many thanks for fast, efficient and friendly service. Your company recommended by our PC bod who doesn't do laptops - Daughter delighted with repaired laptop & top tips to maintain it in perfect condition. 100% satisfied". H Lyon Jones of Caernarfon in Gwynedd 13th January 2012
"I don't normally bother with customer surveys but in this instance I'm happy to. I thought the service you provided was superb from initial website enquiry, through to regular text updates, and finally to a repaired laptop within budget and on time. Even the delivery back to us was offered with a one hour delivery slot - superb. Thanks for a great service". M Murray of Eastleigh in Hampshire 6th January 2012
"Well I can only describe the service I received as exceptional! As a blind person I had some concern about packing the machine as described in your instructions. These concerns were quickly and courteously allayed. The machine was duly collected, repaired and returned to me in an amazingly short time. The machine now works as new. If I ever need any work done again, there'll be no google searching for me, I know where to come. Thanks for an outstanding job and service." M Parfitt of Blaenau Gwent 3rd January 2012
"Thank you for your help in trying to fix my daughter's broken laptop. I was impressed with the speed of collection, diagnosis and return of the laptop, it was delivered back to me today. Although it was not possible to repair the laptop for an economic price having clarity about it's condition gave peace of mind. That the entire service cost only £25 was exceptional. If I need to repair another laptop in future I will certainly use your services again". B Webber of Somerset 21st December 2011
"Excellent service!!!!!!Will be recommending TEK EXPRESS to friends and family" J Roberts of Criccieth in Gwynedd 29th November 2011
"Many thanks for sending the laptop back. In answer to your question, I think that your customer service is excellent and I would have no hesitation in recommending your company. It is always refreshing to receive good communication. It was unfortunate that the delivery back was delayed, but that was not your fault, just an inexperienced delivery driver, these things happen". R Groom of Bridgend in Mid Glamorgan 28th November 2011
"I have been very impressed with the service and the flow of information in keeping me up to date with the progress of my repair. I will certainley be recommending you". J Shepard of Bedford 25th November 2011
"Really impressed by your service can't of asked for anything more. It was picked up, fixed and returned all in record time". A Hulme from London 23rd November 2011
"Fantastic service. Brilliant turnaround time. Great communication. Friendly point of contact. Good value for money." A Mair of Milton Keynes 21st November 2011
"An excellent service - easy to use online booking, collection and delivery times were within an hour slot so no waiting around for ages and regular texts kept me up to date with progress of repair. Cost of repair exactly what they quoted. Highly recommended." C Wright of Winchester in Hampshire 8th November 2011
"Fantastic service, laptop returned within a week and very competitive prices. I'm sure I will use again in the future." M McAndrew of Thames Ditton in Surrey 1st November 2011
"Used The Laptop Specialist for the first time this week... Absolutely brilliant service.. They collected Monday and had it back to me Friday.. Would definitely use them again . And will definitely be recommending them ..." Nick Edwards of Prescot in Merseyside 28th October 2011
"We were very pleased with the service. The turnaround time was only a few days from collection to re delivery. We asked for several quotes and the laptop specialist was also the cheapest. Unusual to find a cheap price and a good service together, we are very satisfied with what you did for us." A Luckauskiene of Harlow in Essex 21st October 2011
"I'm more then happy to give feedback. The whole process was simple and everything was up front, no hidden surprises. Although my daughters laptop was beyond economical repair the service provided (transit and customer service) was 1st class, I would use your company again if I have any further problems with my laptops." M Parrish of Chatham in Kent 18th October 2011
"Excellent service you were recommended and I will certainly do likewise thanks." N Yeoman of Savile Row in London 17th October 2011
"I received the laptop, and all was excellent. A really good service, excellent communication all the way, and for such a professional and effective reapir it was very competitively priced! Many thanks. I will most definitely recommend you (just as you were recommended to me)." R Ellory of Birmingham 11th October 2011
"Your service was professional and your communication exemplary. I was kept abreast with developments throughout the process with frequent SMS updates, which was very much appreciated. Your staff were knowledgeable, courteous and the laptop repair took less time than quoted. The laptop was returned in good working order, repaired and sparkling clean.
I would not hesitate to use your services again or recommend you to all and sundry". S Mills of Iver in Buckinghamshire 26th September 2011
"Definitely couldn't fault the service. Everything happened as you said and when you said it would. Costs were as you predicted. Texts kept me informed right to the point of knowing laptop had arrived on the engineer's bench. In a country where service doesn't seem to matter to most companies, this was a very pleasurable experience". C Anders of Twickenham in Middlesex 21st September 2011
"I would like to thank you for the great service I received from your company. The regular updates sent by text message are very useful. The collection system is fantastic. Very happy and impressed with the whole service received. Will definitely recommend your company and get back to you when required". V Husquin of Kirkcaldy in Fife 19th September 2011
"Hi Just got back my laptop after you put a new screen in and wanted to say. Thanks very much for such a great job at a good price. Far better then the service I experianced from laptop manufacture or should I say Pirates. Your service was just as you said it would be. I wont bother with anyone else in future". M Bowden of Chelsford in Essex 15th September 2011
"The service has been excellent and great value for money. I was initially a bit nervous about sending my laptop off to be fixed by a company I didn't know, a long way from where I live. But the customer care levels and communications to keep me informed have been outstanding. Plus it was less than half the price of PC World". P Rivett-Jones of Harrogate in North Yorkshire 13th September 2011
"Service was great and very speedy!!! My laptop was picked up WHEN they said they would pick it up, was fixed and dropped off exactly when they said all within a week!! It was absolutely fantastic! My laptop was in such a mess and now it looks as good as new!!! The price was very reasonable! Thank you so much! Im so pleased!!" N Hill of Corbridge in Northumberland 2nd September 2011
"Prompt and helpful service. Thank you." M Holroyde of Harrogate, North Yorkshire on 19th August 2011
"Many many thanks for the expert professional manner you applied to the repairs of my son's Sony Vaio laptop. He is extremely happy with the results and has asked me to pass on his gratitude to you. We would recommend you to anyone we come across that needs help with laptop repairs, once again many thanks". D Lobb of Lewis East Sussex on 28th July 2011
"The service and pricing is excellent. First class and I have already recommended your company to several IT industry colleagues". D Finley at Fait UK Ltd of Redditch in Worcestershire on 27th July 2011
"The laptop specialist is absolutely fantastic they kept me informed every step of the way as to where and what they were repairing on my laptop, from work bench to delivery back the service was five star. thanks guys and girls". D Cooper of Roehampton in London on 21st July 2011
"Very efficient collection and diagnostic assessment. Undertook fix to screen flicker at least cost. Upgraded memory as a subsequent request and machine returned within 7 days. Excellent service at right price". P Williamson of Tavistock in Devon on 21st July 2011
"I've received my laptop back this morning in good condition. I've tested it briefly here in the office and it's seems to be just fine now. Thank you for your attention throughout the repair process and keeping me informed on progress. Sorry you had an additional problem and needed to replace another component. If I or a friend/colleague have another hardware laptop problem, I'll be happy to recommend you". Mr J Pomeroy of Brentwood in Essex on 20th July 2011
"Thanks for your prompt and reasonably priced repair of my laptop. Good communications approach also which is always reassuring" R Adams of Brighton in East Sussex on 27th June 2011
"I have been using TEK Express, The Laptop Specialist for many years now and have always been really pleased with their customer service and knowlegde. Each time I have upgraded I have had a small budget and this has never made a difference to the quality of laptop or the help and advice given by all the staff. Thank you very much!" A Batchelor of Burgess Hill on 6th May 2011
"I didn't find it very easy to leave a comment but I would like you to know what a brilliant service I have had from your company. From start to finish, the whole experince was one of total professionalisim. I was kept informed the whole way through and you have done a great job and it came in under what you quoted me. Thanks again for a great experience and I shall be recommending you to all my family and friends". S Johnson of Woodbridge in Suffolk on the 24th May 2011
"We were very impressed with the service you gave. The laptop was picked up and packed securely and then 2 days later we were told that the laptop was fixed and would be delivered back to us the following day. Thank you for an excellent job well done." J Cunningham Office Manager of Congleton in Cheshire on the 20th May 2011
"I have no hesitation whatsoever in fully recommending TekExpress and The Laptop Specialist in terms of service and value for money. From the person who answered my first call to the technician who kept me fully updated with phone calls, and the fast return service and excellent packaging of my laptop and, of course, the great quality repair carried out. Old fashioned personal service in a high tech business!!" M Chappell of Burton-on-Trent Staffordshire on the 9th May 2011
"Very good, excellent communications throughout and efficient delivery / pickup. Only thing that was a bit odd was a text to say the pickup person could not gain access so wouldn't be coming, only for him to turn up 10 minutes later with no idea why we received that. Other than that very good, would definitely recommend." M Hammond of London Bridge Capital in London on 13th April 2011
"Thank you so much for excellent, prompt collection, repair, return and customer service throughout. I would certainly recommend you to others and in fact have already done so this week!" J Halliday Merttens Teaching and Learning Centre in Warwickshire on 13th April 2011
"Thanks for turning the laptop repair around so quick - this has been repaired in the past by other compaies and it took two weeks (and only last two months). Great service. Many thanks"
A Baker of Bedford on 30th July 2010
"I have just taken delivery of the repaired laptop and all looks fine. Many thanks for your prompt service, and for keeping my informed of the progress throughout. It's been a pleasure doing business with you"
P Hadden of Marlborough, Wiltshire on 30th July 2010
"My laptop was collected and secured in a custom case and I was informed at every stage of the process, with an engineer calling me to discuss the faults. My laptop was returned to me within a week. I would just like to thank everyone at TEK Express, the Laptop Specialist for a exceptional service at a reasonable price."
P Cooper of Orpington, Kent on 22nd July 2010
